If you have a sale item in your cart, the promo code may not be valid to you apply to your order. Unfortunately, TurboTax does not allow users to apply promo codes to items that are already discounted. One of the representatives will attend to you shortly and sort out any issues you might have experienced. If the error code keeps coming up even after checking to identify any errors, it is better to message customer care via chat. Mostly, it will bring up an error during checkout, so you must confirm the terms and conditions to guarantee its validity. The voucher can not be used on any running promo if an offer runs out. Also, confirm the expiration date of your code to ensure that it is still good. Customers make another common mistake of picking the wrong coupon for another item.Ĭountercheck whether or not the coupon code you have applied is valid on the subscription choice you have added to your cart. If you omit even one letter or digit, it might disqualify the voucher entirely. Confirm that you have copied the code correctly. Among the core issues is that you need to check the code detail on the coupon. You can take a couple of steps if your promo code isn’t working. What to do if your promo code is not working Go to “checkout”, and on the right-hand side, locate the “promo code” box.Ĭlick apply to receive the discount on your order total. Visit the TurboTax website and add your desired items to your shopping cart.
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